Terms & Conditions

Creative Codez is a San Diego, California digital agency helping brands build and grow through website and application development, search visibility (SEO, AEO, GEO) and performance marketing. These Terms govern all visitors, users, clients and any other party accessing our website or services.

By accessing this website, you confirm that you are at least 18 years of age, or are viewing the site with a parent or guardian under whom you are acting. This site and all its contents — including media, copy and design — are copyrighted and owned or licensed by Creative Codez unless otherwise noted, and may not be copied, transmitted or reproduced without prior written approval.

We reserve the right to alter, update, suspend or remove any part of the website at our discretion.

All services offered by Creative Codez are detailed in a customized proposal or service agreement. These can include, but are not limited to:

• Website Development (CMS, Laravel, React, MERN, Shopify, and more)
• Application Development
• Search Engine Optimization (SEO) & Local SEO
• Answer Engine Optimization (AEO) & Generative Engine Optimization (GEO)
• Performance Marketing / PPC (Google Ads, Meta Ads, Remarketing)
• Content Marketing

To keep projects and campaigns on track, clients agree to:

• Provide accurate and up-to-date business and billing details
• Grant necessary access to platforms such as hosting, Google Ads, or Meta Business Manager
• Respond promptly to approvals, feedback and content reviews
• Share brand assets, credentials and guidelines as needed

Delays in providing necessary materials or approvals can affect timelines and results. We are not responsible for performance issues caused by client inaction or delay.

Fees, billing schedules and payment methods are detailed in your agreement with us. Invoices are typically issued monthly or according to project milestones.

• Payment is due on the date indicated on the invoice.
• Late payments may lead to suspended services or delayed deliverables.
• We do not provide refunds for services already completed or in progress.
• Clients who wish to cancel a service must notify us in writing at least 30 days in advance.

For any billing discrepancy, clients must contact us within 30 days of the invoice date. Filing a chargeback without prior notice may incur administrative fees and account suspension.

Clients must provide a 30-day written notice period before closing out a project or ongoing engagement. This buffer ensures work in progress is properly wrapped up and accounts are closed out cleanly. Billing for this closure period follows the same rate as the ongoing plan.

All designs, code, copy, strategies and other deliverables created for a project remain the intellectual property of Creative Codez until payment in full has been made. Once final payment is received, clients may use the completed work subject to the terms agreed in their service contract.

Clients may not resell or redistribute our work without written permission. Creative Codez reserves the right to display completed work in our portfolio unless a client specifically requests otherwise in writing.

While we work hard to produce strong outcomes, Creative Codez cannot guarantee specific results such as keyword rankings, exact conversion rates or revenue growth. Digital marketing and search visibility are affected by many external factors, including platform algorithm changes, market behavior and competitor activity. We are not liable for:

• Performance drops caused by updates to third-party platforms
• Service interruptions due to outages, natural events or emergencies beyond our control
• Delays resulting from missing client materials or approvals
• Indirect financial loss or reputational impact

Our liability under any agreement is limited to the fees paid by the client in the three months prior to the issue.

We regularly work with third-party providers such as Google, Meta, hosting platforms and analytics tools. While we monitor performance and compliance closely, we are not responsible for policy changes, outages or technical errors originating from these platforms.

We hold our work and partnerships to high ethical standards. We do not support or engage in campaigns that promote:

• False advertising or deceptive practices
• Discrimination, hate speech or illegal content
• Products or services that violate local or federal law

Violating these standards may result in immediate termination of service without refund.

Any personal, business or platform-related information you share with us is kept confidential and used only to deliver our services and improve your experience. For details on how we handle personal data, please see our Privacy Policy.

If you provide a testimonial, review or feedback, you agree that we may feature it (with appropriate credit) in our marketing materials unless you request otherwise.

Our site may link to third-party websites for your convenience. We do not control or endorse the content, privacy practices or policies of any third-party site, and we are not liable for their accuracy or compliance.

We may update our services or these Terms at any time. Updated Terms will be published on this page, and continued use of our services constitutes acceptance of any changes. Significant updates may also be sent directly to active clients.

Clients agree not to directly engage or solicit current or former Creative Codez employees or contractors for independent work during, and for 12 months after, an active engagement, unless specifically authorized in writing.

These Terms & Conditions are governed by the laws of the State of California, unless otherwise stated in a service agreement. Any disputes shall be resolved under applicable local law through mediation or arbitration where appropriate.

If you have questions or concerns about these Terms & Conditions, please reach out to us at contact@creativecodez.com.